To ensure timely and accurate payment processing, follow the steps below to update your payment information in Captiv8:
Step 1: Log In to Your Captiv8 Account
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Visit captiv8.io and log in using your existing credentials.
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If you don’t have an account, sign up here.
Step 2: Navigate to Your Billing Settings
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From the dashboard, go to the bottom-left corner and click Settings.
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Select the Billing Details tab.
Step 3: Set Your Billing Residence
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Choose whether you are a U.S. Resident or a Non-U.S. Resident under the Billing Residence section.
⚠️ Selecting the incorrect residency type may delay or prevent payment.
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If applicable, enter your VAT ID if your country requires VAT information for invoicing.
Important Notes for Non-U.S. Residents Collaborating with U.S. Brands
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Billing Residence: Select U.S. Resident only if collaborating with U.S. organizations, but make sure to specify that you’ll be paid in a different country.
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Payment Method: Do not select ACH unless your bank account is in the United States. Use an international method instead.
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Tax Forms: Upload a completed W-8 tax form under the Tax Forms section for compliance and reporting.
Step 4: Enter or Update Your Payment Details
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Under Payment Details, click View Details.
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Enter your banking or payment method information as prompted.
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Click Next and complete all three setup pages.
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When you reach the confirmation page labeled "Done", your payment info is saved.
Need Help?
For further assistance with payments or billing, contact our support team at help@captiv8.io.